Eastbourne School of English is owned and operated by The English Language Centre Ltd, 33 Palmeira Mansions, Hove. BN3 2GB.
1. In registering with us, a student accepts ESOE’s terms and conditions of enrolment.
2. A course is defined as the whole period of booking (and may include a combination of different types e.g. General English, IELTS etc)
3. Full fees are due 21 days before the start of the course. If a student books a course less than 21 days before the start of the course, total fees are payable immediately.
4. Terms given for cancellation periods are based on the school’s normal working hours (ie 08.30 – 17.30 Monday to Friday). If a cancellation request is received outside normal working hours, the notice period will be counted from the next working day.
5. Cancellation before arrival. ESOE must receive cancellation in writing by post or email at least 14 days before the start of the course. In the case that 14 days or more notice of cancellation is given, any tuition fees paid will be refunded less the deposit of £250. In the case that less than 14 days’ notice of cancellation is given, any tuition fees paid will be refunded less the deposit of £250 and 1 week’s tuition fees.
6. Cancellation after arrival. Acceptance of an enrolment is made on the understanding that the student will remain for the duration of the course booked for the hours of study booked. Tuition and registration fees are non-refundable once you have started the course. Group-course tuition fees for cancelled weeks cannot be converted to equivalent 1:1 lessons. Course duration cannot be extended by reducing the number of hours per week studied. Tuition and registration fees are non-transferable.
7. For bookings made ‘at distance’ (eg via our website, by telephone, by email), you have the right to cancel with a full refund of monies paid, without giving a reason, within 14 days (the Cancellation Period) of our confirmation. We must receive your cancellation in writing by post or email within the Cancellation Period. We will not start providing services to you during the Cancellation Period unless you request us to do so in writing. We will refund fees paid within 14 days of the date we receive confirmation from you that you wish to cancel. However, in the case that you have confirmed in writing that you wish us to start providing services within the Cancellation Period, we can charge a reasonable sum for the services based on the proportion of the course undertaken and deduct this from any refund payable.
8. Tuition and registration fees are non-refundable in the case of late- or non-arrival for the course.
9. If you miss a lesson, regardless of the reason, we cannot give a refund or allow you to take the lesson at another time.
10. Homestay cancellation. In the case that fewer than 7 days’ notice of cancellation of a homestay booking is given, a compensation fee of 1 week’s homestay fees will be charged and must be paid to the homestay. If accommodation costs have been paid to ESOE, these will be refunded so long as adequate notice has been given, less any irrecoverable expenses (eg homestay compensation). Refunds will only be made for full calendar weeks.
11. Visas: in the case that fees have been paid prior to a visa application which is then refused, those fees will be refunded less any irrecoverable expenses (ie host family compensation, courier letter fees, CAS fee, exam fees). We will need to see a copy of the visa refusal letter in order to provide any refund.
12. It is your responsibility to ensure that you have the correct visa type and appropriate leave to remain in the UK. In the case that we find you do not have appropriate leave to remain, we will terminate your course immediately. In this case tuition and registration fees are non-refundable.
13. In the case of a student applying for a General Student Visa under Tier 4 of the Points-Based System, we will issue a CAS only on the understanding that it is the student’s firm intention to study on the course booked and to complete the attendance requirements.
14. ESOE is not liable for loss of tuition or other services due to factors outside our control. Refunds will not be made under these circumstances.
15.ESOE reserves the right to refuse an enrolment, or in the case of unsatisfactory attendance, work or conduct, to dismiss a student from a course without refund.
16. ELC is not liable for any loss, damage, illness or injury to persons or property, however caused, except where statutory liability applies.
17. On completion of your course you will receive a certificate of attendance if your attendance has been 80% or more.
18. In the case of General Student Visa students, ESOE is obliged to inform the UK Border Agency where attendance is unsatisfactory or when a course is curtailed.
19. You are strongly advised to take out insurance against cancellation or curtailment of your course for any reason and medical expenses before you travel. ESOE is not responsible for any problems arising from lack of appropriate insurance on the student’s part.
20. From time-to-time we may take photographs or videos for use in our promotional materials or for marketing purposes. You (or your parent/guardian if you are under 18) must inform us in writing before the course starts if you do not allow us to use such images.
21. If you have any physical disability or special educational needs (eg dyslexia), we request that you advise us prior to booking a course so that we can advise you as to the suitability of the course and any reasonable additional support that we may be able to offer.
22. All courses in our brochure or on our website are aimed at adults. We do accept students aged 16 or 17 on some adult courses (see brochure or course information on our website for details).
23. In the case that a student aged 16 or 17 wishes to book on an adult course, the parent(s) / guardian(s) and student will be required to sign the Application Form that acknowledges acceptance of the school’s terms and conditions and to complete a Parental Agreement form. This form explains some of the legal restrictions that apply to under-18s (in particular with relation to alcohol and tobacco) and some of the school’s rules that apply for us to accept a student aged under 18.
24.In locating and arranging homestay accommodation, ESOE acts as an agent introducing course participants to host(s).
25. Homestay accommodation is usually booked and charged in units of 1 calendar week with arrival on the Sunday before the course starts and departure on the Saturday after the course ends. Half-board homestay includes breakfast and dinner every day and lunch at weekends.
26. Unless otherwise requested, you will be the only student with your native language staying in the homestay.
27. Unaccompanied students aged under 18 must choose homestay accommodation (half-board). Unless otherwise requested, and subject to availability, we will normally place a student aged under 18 in a twin room with another student of the same gender and a similar age. (For students aged 18 and over standard twin is only available for two students travelling together).
28. We take our responsibility for the care and safety of all our students very seriously, especially students aged under 18. Therefore, we will try to make sure that in the case of unaccompanied students aged under 18:
29. ESOE strictly adheres to the published age limits for courses but reserves the right to accept students who are slightly younger than the advertised minimum age. Applications from students outside the published age limits are treated on a case by case basis.
30. If your English level is not suitable for the course you have booked, we reserve the right to move you onto a different course or to refuse you admission to the school.
31. All classes take place in the main school building based at Trinity trees and Lismore Road. On occasion we may use additional premises located near the main school.
The ELC website ("the Website") is operated by The English Language Centre (ELC) whose principal office is at 33 Palmeira Mansions, Brighton & Hove, BN3 2GB, England. Please read the following terms and conditions carefully as use of the Website means your acceptance of them.
The content of this Website is owned by or licensed to ELC. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of this Website without the permission of ELC. You may not use the Website for any illegal purpose or in any manner inconsistent with these terms. You agree that you are responsible for all messages sent by you to the bulletin boards or chat rooms or for the content of any opinions, comments, articles, photographs, or other materials that you post on this Website. ELC is not responsible for the content of any material posted by third parties and reserves the right, without notice, to remove any content which in our reasonable opinion, is defamatory or constitutes a breach of these terms or is contrary to any law or regulation. You must not use the Website including the bulletin boards or chat rooms for any of the following:
You warrant that you own or are authorised to use the copyright and other intellectual property rights in written material, photographs or any other material posted by you on this Website. You agree that by posting content on this Website you are granting ELC permission to display that material on and in relation to the Website and are authorised to grant such permission.
This Website should only be used for information purposes. It is not advice and you should not rely on it to make (or refrain from making) any decision or take (or refrain from taking) any action. ELC is not responsible for the Website's accuracy or its fitness for a particular purpose or the reliability of the access to this Website. ELC is not liable for any damages or losses resulting from your use of or inability to use this Website. ELC does not guarantee that this Website is compatible with your equipment, that it will operate free of error or that it is free from computer viruses or any other contaminating computer program. ELC will not be liable for any material on the Website which may be considered profane, defamatory, obscene, indecent or unlawful. ELC undertakes to consider all comments and/or complaints in connection with Website content and, if it deems appropriate, will remove any such material from the Website. Nothing in these terms shall exclude ELC's liability for personal injury or death caused by its negligence.
This Website contains links to other websites which are not under the control of and are not maintained by ELC. These links are provided for your convenience only and ELC is not responsible for the content or availability of those sites.
You acknowledge that the copyright, trademarks and all other relevant intellectual property rights (Intellectual Property Rights) subsisting in the Website, including all Intellectual Property Rights in all photographs, videos and all other text and content included on the Website belong to ELC or its licensors. Except as permitted under paragraph 1 of these terms, you may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of the Website without our express permission or do anything else with any content on the Website which will and/or may breach the Intellectual Property Rights subsisting in the Website.
We may suspend or cancel your right to use this Website if you breach any of your obligations under these terms. Termination will not affect either party's rights or liabilities. ELC may change the Website or these terms at any time by posting notice of the changes on this Website. If you use the Website after ELC has posted the changes you will be bound by the new terms. You should therefore ensure that you read the terms each time you use the Website.
These terms and your use of this Website are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided by the English courts.
The Website has security measures in place to protect the loss, misuse and alteration of the information under our control. The ELC system uses log files that register IP address, date/time, browser type and operating system. We do not use this data other than for administrative purposes. To help us protect your privacy, you should maintain the secrecy of the logon ID and password you may have set up in connection with your participation in any ELC service.
We may occasionally collect information about you in the form of a "cookie" or similar file. This information does not identify you personally but will help us to tailor the Website to match your interests and preferences and might include the type of internet browser or computer operating system you are using and the domain name of the website from which you are linked to the Website. Most internet browsers enable you to erase cookies or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.